How It Works
Install
Plug-and-play hardware kit installed and activated in less than a day.
Connect
Crew join the WELCOME.online Wi-Fi, create an account, and pick a plan.
Go
Receive an access code usable across multiple devices and track usage in the portal.
What Ship Managers Get
Grant us permission to install Starlink onboard and we handle everything else.
What Crew Get
Stay connected with family, stream, browse, and call - all from your own device.
Hardware Kits
WELCOME PRO Kit
Free for qualifying vessels- Free Starlink Enterprise terminal
- 2x Wi-Fi access points
- Up to 50 users
- Not optimal for polar regions or high pitch & roll conditions
WELCOME MAX Kit
High capacity- High Performance Starlink terminal
- 4x Wi-Fi access points
- Up to 1,000+ users
- Suitable for polar region operations with high pitch & roll tolerance
ELCOME has a limited number of free WELCOME PRO kits for qualifying vessels. Contact welcome@elcome.com for eligibility.
Pricing
All prices in USD. Data packs are valid for 30 days from purchase. Unused data does not carry forward. Prices subject to change.
Data Packs
| 1 GB | $3.50 |
| 5 GB | $16.99 |
| 10 GB | $31.99 |
| 20 GB | $59.99 |
| 50 GB | $129.99 |
| 100 GB | $199.00 |
Daily Plans
| 512 MB / day | $49/mo |
| 1 GB / day | $69/mo |
| 2 GB / day | $99/mo |
Fixed daily quota for 30 days. Unused daily data does not carry forward.
Business Plans
| 100 GB | $175 |
| 500 GB | $750 |
| 1 TB | $1,300 |
For owners and management companies. Auto-renewing monthly.
IoT Plans
| IoT 10 GB | $15 |
| IoT 100 GB | $130 |
1 Mbps cap, public IP, port forwarding. Monthly with auto-renewal.
WELCOME Portal
Crew sign up, purchase data, and track usage from any device.
Frequently Asked Questions
When you purchase a data pack, how long does it last?
A data pack lasts for 30 days from the date of purchase.
Can I carry forward unused data?
No, unused data expires at the end of 30 days and cannot be carried forward.
How does the Daily Data Plan work?
A Daily Data Plan provides a fixed daily data quota for 30 days. Each day you can use up to your daily quota. For example, a 512 MB Daily Data Plan allows 512 MB of data usage per day for 30 days. Unused daily data does not carry forward.
Is there a minimum or maximum speed?
No, there is no minimum speed, but there is no maximum speed either. Your connection speed may vary depending on your location, the Starlink network, and other technical conditions.
How do I get online?
Connect to the WELCOME Wi-Fi network, open your browser, and follow the instructions on the WELCOME Portal to create an account and purchase a data pack. Once your purchase is complete you will receive an access code.
I purchased data but still cannot connect. What should I do?
Make sure you are connected to the WELCOME Wi-Fi network and enter the access code provided. If you still cannot connect, contact support at welcome@elcome.com.
What payment methods are supported?
We accept major credit and debit cards, including Visa and Mastercard.
Where is WELCOME available?
WELCOME is available in international waters and in the territorial waters of over 120 countries.
How do I check my data usage?
Log in to the WELCOME Portal and access the dashboard to view your data usage and purchase history.
I am an owner or ship manager - how do I sign up?
Please contact us at welcome@elcome.com or use the application form on the WELCOME website.
Ready to deploy WELCOME?
Ship managers: start your application at WELCOME.online or email welcome@elcome.com. Seafarers: sign up directly at WELCOME.online.
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